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My order was fulfilled on the date originally advised. But of course when I placed the order I didnt expect to have to wait 2 weeks for the item to arrive. I think I should have been warned beforehand about the probable delay. One thing I must comment on though is the excellent system of communication after the order was placed.... ...Mr David John Fallon
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I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
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Hi Alan
Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
Regards
MyTub... ...ELCCH
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Friendly and helpful staff. Parcel arrived on time as promised IPP... ...Philip Hembrow
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First Class!... ...Mrs A Emmett
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Great service mutub, arrived when promised. Useful piece of kit usual MacAlpine standard.Many thanks.... ...Keith Jagger - K J Surveying Ltd
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NIce fast turnaround and quick delivery... ...Lee Batehup
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The staff were very helpful and let me know exactly what was happening with my order. It would help to let people know that the estimated delivery is an at worse estimate
Thanks
Guy... ...GUy Barker
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The item I ordered was finally delivered after a substantial wait.
However, Mytub were good at communicating and I would definitely use them again.... ...Mark Day
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Very pleased with goods, had searched for days to find the exact basin I was looking for and found it straight away on mytub! Ordered and received everything in excellent order.
Would recommend to anyone quality etc is exactly as stated and the service is excellent.
Have given out the website address to a few friends so hopefully they should order from mytub, a great website, good value and extremely helpful with any queries!
10 out of 10
... ...Mrs Marian Milne
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Helpful website made it easy to locate correct replacement part. Picture of part made it even easier. Delivery of part was next day even though order was after 1.00pm. 10 out of 10 for accuracey and speed of service. Will definately use again. ... ...Scolton Country Cottages
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