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Having waited in all day I received a phone call from the carrier stating that you had sent 1 by 1 unit instead of 1 by 4 pack of water filters. Is this correct. They also state that delivery will be some time tomorrow. Apart from this problem it has been a pleasure dealing with you. I appreciate being kept informed as to order updates
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Hi Peter
I apologise for the mix up in the delivery I have contacted the branch and they assure me your order has been re-ordered. The manufacturer in error thought there was only item on your order and so only sent us one filter. The branch say they sent the one item to yourself until the others came into stock. However the 4 items have been reordered and as ...
...Peter D Allum
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It is a breath of fresh air to find a company as helpful as My Tub, thank you for your help! ...
...Paul Wheeler
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Competitive prices, good communication though delivery time was longer than initially expected....
...europarts eng
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Great service, wrong item was delivered by their supplier, but when i called i was assured it would be sorted out as soon as possible.........the item was collected and replaced with the correct one the same day. Many thanks...
...Sue Rushton
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i recently made an order with you it was ment to cost nothing foe postage and then i recived a phone call from a courier sercice called streamline and it ended up costing me an extra fifteen pound postage what is that all about . not impresed .
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Hello Mr Adamson
I am sorry but you should have been informed of the charge just after your order came through so you could have made an informed desicion. We only deliver free to the main land and this charge would have been unavoideable. Sorry again for the way this took place I am investigating who this came about.
Regards
Steve Marshall...
...keithadamson
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item delivered promptly, really pleased with purchase and service...
...J SAMPSON
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I am highly delighted with the service you provide...
...LYLE HANDYSIDE
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Excellent service and prompt response to order change requests. I will definitely be ordering from you again in the future....
...Ashley Ford
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The order was delivered in time and in good condition.
Thanks,
Miriam. ...
...Miriam Leonard
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Will use again and service was good as well as the communications
thank you very much
HAVE A HAPPY CHRISTMAS
and A GREAT 2012...
...Robert Palmer
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