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We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.... ...Barry Elder
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.... ...Bernard Adams
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Great service provided! and changed my order which i made a mistake on, without any problems! Thank you very much!... ...PHILIP WILKINSON
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Quick replies to queries, timely delivery. Many thanks - would use your company again. ... ...Sameena Ismail
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Painless to order and delivered promptly to my door. Excellent service... ...Ken Lamb
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Jeanette and Christine have been unbelievably helpful tracking down a sink and waste unit for me. It's wonderful to have a friendly voice on the end of the phone.
Very many thanks... ...Dr Nick Webb
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Hi
I have checked with my shipping address with ARAMEX, it is not showing that they have received the shipment until now.
Thank You
Ezzat
... ...Ezzat Abdullah Alsalimi
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Excellent customer service... ...samantha hastings
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prompt service, kept informed every step of the way... ...Mrs J Brian
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Thanks, nice quick and easy service. Great communication about every part of the order.
Cheers... ...R Stevens
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more reviews... |
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