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Hi there.
The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
Wou...
...Clarry Marriott
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very helpful,Janeatte was great at keeping track of the order,and so really good service....
gary...
...sea designgroup
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A great on-line purchase experience excellent service with excellent communications....
...Mark Line
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Thank you for sending my loom part.It did arrive on time.Bob...
...robert lear
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Delivered on time well packaged, many thanks...
...NNL
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Speedy service - goods as described - Thanks...
...Colin Carruth
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VERY GOOD SERVICE, THANK YOU...
...REV. B. POWELL
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Was surprised by the lead time on our order of Twyfords bathroom furniture and sanitary ware but think this is down to Twyfords rather than MyTub. The order processing was very smooth and we preferred to receive the whole order in one delivery and on the date predicted. Delivery was on time and courteous. We especially appreciated the help of the support team to help process a return and credit of a faulty shower tray. Steve really adopted a personal touch to argue our case with Twyford and the refund was effected with minimal effort from us....
...Peter Morris
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fast service , pleasure to deal with...
...paul king
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Great prices,good service !...
...Mosco
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more reviews... |
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