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I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin...
...Emma Sproat
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thank you for a speedy and efficient service, My filters are working perfectly...
...Julie Partridge
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Bit of a muddle on delivery which meant I stayed in for best part of a day but 3rd time lucky. Advice to others: always check first thing if item on the van on deliivery day. Otherwise the product and service were excellent.
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Good evening, I am sorry about the delivery mix up. I am also sorry we did not apologize at the time.
Regards
MyTub...
...Anne Drysdale
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EXCELLENT SERVICE, WOULD USE YOU AGAIN....
...Sonny Patnaik
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Very good customer service & communication thank you.Would not hesitate to use again....
...George Brown
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Very happy with service...
...Stephen Spence
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Very helpful staff, quick delivery. Would certainly use them again.
Thank you....
...Nicholas Hughes
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only place i could get the part from, fair price and fast delivery...
...uph heating services
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Kept me informed all the time of progress of order good coms...
...Reg Batcheler
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Excellent seller, no problems with sale or delivery,would recommend them...
...James Minty
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more reviews... |
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