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Excellent communication system - my order had quite a number of lines on it so several deliveries.
My only small criticism is with the plumb centre order picking - all small items were just dumped into one big plastic bag, thus a large number of pipe fittings, inserts of various sizes etc all loose together in one bag. When we de-kitted and checked the contents to the delivery note there were a couple of shortages.
Again, comms with yourselves was very good during process. Issue resolved as I just walked up to the plumb centre branch and picked up the shortages.
Otherwise, will certainly recommend mytub in the future and likely use yourselves again.
Best regards,
Pete
... ...Peter Holloway
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Completely satisfied with mytub but delivery could be better. I rang you at about 4.30 on promised day of delivery to be told that delivery could be any time up to 6.00pm. At 7.30 I sat down to write a very critical e-mail to you complaining about non -delivery but, happily, it came just before 8.00pm. I was panicking as I had promised to use this item in repair of a customers boiler on Friday relying on your promised delivery. All turned out well in the end but earlier deliveries may save frustration and anger.
Thanks for your service. I will use you again. M.Bradbury... ...M.B.Services
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Thank you for ensuring that I got the parts before Christmas due to the parts being out of stock.
However I would not have ordered from you if your website had told me that you were out of stock when I placed the order!!! I had to pay the shipping to get the parts on time.
Customer support was great!
Miss-leading customers at point of order first class!!
Oppertunaty of a repeat order from me...........nil!!! Priceless!!!!... ...Philip Gould
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Thank you for your co-operation and help to expedite the shipment, we received the fitting in good condition last Saturday. ... ...Lian Hock Hardware
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A really great service. Very competitive price, and quickly delivered.... ...Nathan Kemp
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Excellent service. Good communications, good price and delivered inside 24 hours. Cant be better than that! Thank you.... ...John P. Scrivens
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Boiler nozzle arrived well packed but took over a week. I believe this was due to the item being out of stock. However it was the exact type required. ... ...Guy Greenwell
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The Honeywell CM927 Programmer ordered via MyTub worked absolutely fine once the binding process had been initiated twice, this with the original RF receiver.
The service provided by MyTub was within the scheduled delivery time.
The product received has proved satisfactory and reliable.
I had no difficulties or problems using the website and was able to source the required component easily.
E Matthews
... ...Edgar Matthews
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Items Stelrad Elite grilles and end panels arrived on the sceduled date. Packaging slightly damaged but no damage to items.
Regards
Brian Green ... ...Mr Brian Green
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Great service from Steve who went above and beyond! Very much appreciated. Will definitely use again. ... ...Paul OBoyle - Q3
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more reviews... |
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