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While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive....
...Conor Donnelly
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Whilst I was dismayed that the item I want to buy was offered for sale but not available at all, the assistant Steven was very helpful....
...Nicholas Warner
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I ordered some coals for a gas fire which included delivery, but due to the delicate nature of the coals you would not deliver I dont know why you show something on you web site that you cannot deliver. You then had to re credit me for the delivery cost. The item was then sent to another distributer which I had to collect from.
All this took me numerous phone calls and over a weeks wait I would have been better going straight to the local distributer....
...ken golding
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Excellent, kept me informed, would recommend...
...Sean Garton - Paragon Management Services
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thank you for a speedy and efficient service, My filters are working perfectly...
...Julie Partridge
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Thank you,excellent service and communication :...
...Nick Forrester
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100% excellent service, fast, efficient and friendly would definately recomend and use again....
...John Garlick
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Nice product, cracking price. Only slight complaint is that it took nearly a week to be given a delivery date. Would recommend though....
...David Townend
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Received our order promptly and as described. Delivery was made on the date promised....
...Brian Hoar
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Cannot fault your service, it was much faster than I expected, thankyou very much....
...Brian Marshall
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