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Great service, parts arrived on time and they were correct, thank you....
...david jude - david jude
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While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive....
...Conor Donnelly
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Finally received a complete undamaged wc! Thank you all so much for your extra effort and perseverance in making sure the reordered items reached us intact. I appreciate that Mytub were in no way at fault for the extra waiting time and have been impressed with the regular updates provided. It was a bit of a gamble going through an unknown company but I am very pleased with the service received.
Thanks again,
Dave...
...David Andrew Nichols
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The tap arrived as you promised. My only comment your service is the lack of it at weekends!...
...John Dunsbee
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Fast service, would recommend....
...Mr K Pickering
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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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The order was delivered in time and in good condition.
Thanks,
Miriam. ...
...Miriam Leonard
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I found this company great to deal with, and I will certainly buy from them again ...
...Donald Mackay
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Easy to use website, good price, speedy delivery, precise info re delivery time, excellent....
...J TEBBS
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Fantastic service . Very pleased with the customer service . Thank you so much for all your help !...
...Annie Meadows
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