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Ordering online was easy and the delivery date 10 days later, whilst taking a little longer than most, was met on target and the correct item was dispatched. My only concern was that the item came wrapped only in a thin plastic which was badly torn but luckily there was no damage to the basin. However, it seems more by chance and it would have been better if had cardboard packaging to prevent possible damage to what is a fragile item. The was my first experience using My Tub and I would definitely no hesitate to use them again and recommend their services to other. Thank you.
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Dear Miranda
Thank you for your feedback. To clarify, this is how sanitaryware comes from the manufactures, as we do not use couriers to transport chinaware there ... ...Miranda Thomas
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Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio... ...David Pawson
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Yes thank you received in one piece. ... ...Mrs C Gilboy - 1-2 Call Drainage
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Great service thanks... ...Daran Joshi
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Product speedily arrived on time. Exactly as ordered. Will definitely use your company again. Thank you ... ...Barbara Butcher - The Mitre Inn
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Many thanks for the help of the staff who help me with placing my order as i made hard work of it! The handle fits well and arrived on time... ...june packham
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I was very pleased with the service I received from My Tub both on the phone and the quick delivery.... ...michael dennis
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Excellent service - thermostatic cartridge arrived in three days - predicted 5 -12.
Thank you... ...Geoff Anderson
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Great price, cheapest on the market for the products I ordered, plus delivered the day you said you would.
Will definitely be shopping here again
Thanks... ...Stephen Cox
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the worst delivery service I have ever come across it took you six week s then you broke one and then i had to wait another two weeks
would never use you again ... ...mark leppard
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