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When order was placed there was no communication from yourselves regarding that one of the items was out of stock and would take at least 4 weeks to get . I only found out from my local plumbers merchant who you tried to place the order with Once I had then emailed youselves a member of your staff think her name was Karen contacted me and once I explained the situation that I needed it the following week , went away and managed to source the item for me. Was very impressed with how the problem was dealt withand items were delivered when promised , but think the webpage product listings should be clearer on delivery times with these sort of items.
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...Petes Property Services
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Great service. Highly recommended. Superfast despatch...
...alan downes
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Painless to order and delivered promptly to my door. Excellent service...
...Ken Lamb
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over 3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful....
...Bernard Adams
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Very pleased with the service, price and quick delivery....
...Jessica Cobban
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Prompt and efficient service and good value for money.
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...R.Mundy
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Order was delivered on time and I was accurately kept informed....
...Barrs Hill School
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Great service. Delivered when promised
Faultless. Thanks guys 👍🏼...
...ian hendley
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Great service, communication was superb from Ordering to Delivery. ...
...Anna Morge
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Received today very well packed , good service thank you
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...Mrs Diana Mitchell
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more reviews... |
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