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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful....
...Bernard Adams
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Good Morning,
This is my first order with mytub, I found the follow up on my order was very good, letting me know delivery date and the warm towards your customers when placing a order in the form of a e-mail.
I will be buying again from mytub.
Kind regards
Laurie Shadbolt...
...Laurie Shadbolt
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laurie was very helpful in finding the correct part i required, which i ordered and received the next day.
Many thanks,
John...
...john william barber
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Brilliant service,part ordered 1215hrs tuesday, delivered 1100hrs next day...
...ken jackson
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Briilliant service thank you very much. Good communications....
...Amanda Cairns
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Thank you for the service that exceeded expectations, especially when your staff contacted me by telephone to advise that the part was obsolete, but then they went the extra mile to search and source the item from another suppliers old stock.
True customer service.
Thanks, I will be back....
...Philip Shaw
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Excellent Communications and delivery, first class web site and great customer service support.
many Thanks
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...Brian Wesson
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Although the tray could not be delivered on time but the response was quick and satisfactory, I will recommend this company. ...
...SHADAB ASLAM - LBV LTD
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small problem over the product description but was sorted out quickly
good service ...
...mark whittam - climate control support limited
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Thanks, we have received the item..! very prompt.. thank you verymuch...
... Farook K Chalarath
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more reviews... |
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