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Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio...
...David Pawson
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Thank all the staff in admin for there trouble
Have a good wend Trevor...
...Trevor Bates
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Hi
I have just used your site to order a spare part and thought you might like
to know that your site is the best one I have been on for ages in terms of
clarity, ease of use and information. Can't fault it.
Kind regards...
...David Sandeman
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I could not recommend this company more highly.
Very easy to track my order, I received regular updates as to the delivery status, and the order was made on the day they advised.
Very satisfied...
...Graham Sagar
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Whilst we had to wait a little longer than one would have preferred or found ideal, we were pleased to receive the ordered item in good condition when indicated.
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...R.F.Alexander
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easy and cheapest way to by boiler parts will use again...
...Alexander E Lawson
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Very pleased with overall service. Good practical web site.Helpful with delivery window....
...Peter Grainger
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Ordered what I needed and it arrived when they said it would, no fuss.
Thank you. ...
...Ms English
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Thank you so much for my order, which I was really happy with and the delivery service was 100%....
...Joan Stockton
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I found the service excellent ordering at 2pm and having delivery for 9am the next day, especially as we required the thermocouple urgently, the only thing i would suggest is if the items could have had a picture also just make sure it looks the same because I found with my searches that my particular item varied a great deal for the same model fire and it would help tremendously to be confident of ordering the correct item.
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...Peter Robinson
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more reviews... |
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