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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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I am very pleased with mytub, the sales process went well, apart from through no fault of their own that did not receive my order straightaway because I forgot to press the confirm button. I really like the facility of being able to pay by BACs and the goods were correctly delivered apart from through no fault of their own the carrier had a problem and the goods were a day late, but even then it was a quick service....
...Ian Duriez - Murtec ICD
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All good. Arrived on time & in good condition. Wolseley need to update their product database....
...Steve Faley - Ondemand Plumbing
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was a mix up in address but was sorted out realy fast was quite empressed with the service...
...J G AIRD buildingrepairs
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Excellent service, fast delivery and items as described....
...Russell
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Quick, efficient and pleasant staff both in sales and dilivery staff, will certainly recommend this company...
...Elizabeth rodgerson
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Fantastic communication - so quick - couldnt speak more highly of the service I received. The item took a while to arrive but was not going to mainland UK so probably explains it and I wasnt in a hurry for it anyway. Kept me informed every step of the way. Highly recommend and will you again if I have need to...
...Lesley OByrne
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Very efficent...
...marti cannon
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Very easy to order, fast delivery and very clear information throughout....
...nationwide platforms
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Thanks for keeping in touch on the delivery of this order....
...Pieter Knook
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