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Dear Sir, Free Delivery etc - I think you should indicate on your website what sort of delivery timescale one should expect - when I placed an order with you last night I certainly didnt expect to be told this morning that delivery would be 7 November 2011 ie more than 2 weeks to wait Yours faithfully David Fallon
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Dear Mr Fallon
It is very unfortunate that some manufactures do not keep stocks of all there goods and lead times are long, this is something we have put to them on many occasions. Thank fully these are rare occurrences.
Regards
MyTub... ...Mr David John Fallon
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Had problems initially trying to determine the exact technical spec for the products being supplied and matching that with our requirements/expectations from the product. We had to do the 'leg work' to find the specification of the products you were supplying as you were unable to provide this information/concur with the information we eventually found on the product.
All other aspects ordering, delivery etc was excellent.... ...Ventilation Centre Ltd
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Very happy with the service
Goods arrived as promised ... ...Anthony Roberts - MINACK MECH MAINT
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Very good service & tracking will use again as long as the price is good... ...Kevin Baker
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Very helpful staff, order arrived on the confirmation date... ...Gardner BTC LTD
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.... ...Bernard Adams
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Excellent service.Bath arrived as scheduled in first class condition. Absolutely no problems, would definitely recommend.... ...Ian Tyerman
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All is ok, the delivery cost is a little high.... ...Chan Wai Yin - William
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Excellent and efficient service. Thank you! ... ...Mrs C M parnham
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good system that kept me up to date. Nice to do business with you.... ...Coralie Ramsey
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more reviews... |
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