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Decided to purchase the required item at mytub due to the very cheap cost, mytub easily undercut Bristan by approx £35-40 (I am now beginning to wonder how Bristan can justify their high charges). And as an added bonus, mytub offer free delivery on orders over £25, a rare treat amongst suppliers these days.
However, my initial delight was short-lived. An estimated delivery of 10 days...surely you can do better than that. In fact, if it wasn't for an email on the 5th day to the support department regarding the order, it probably would've been longer than 10 days, since the order hadn't been processed.
Once the order was processed though, the part arrived within 2 days. A perfect match for the removed item, and it installed without any problems.
So, despite the rather long waiti... ...Andrew Thompson
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Hi
Products very good.
Website great
Service was very slow on this occasion ---you said you had problems
getting the parts... ...Kevin Enfield
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Brilliant service. Was as described. Had a piece missing though but a quick call to customer care solved that. Easy to fit too... ...Shaun Wray
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Great service, fully communicative during delayed out of stock order, which is very important. great product.... ...Duncan
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Shower part arrived on the day My Tub quoted, works fine, good to have hot water again.... ...Nick Cumming
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Good communication - good service - great prices - will use again.... ...Graham Brown
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Brilliant service, thank you. Robin... ...Robin Bass
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excellant service part fitted and woking... ...trevor brown
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Very good service, ordered a basinpedestal which was not suitable not totally my fault, but was collected and money repaid less restocking charge without too much fuss.... ...chris meadows
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Great price and excellent service. Superb two way information trail regarding progress of an order, which is updated as appropriate by real people. Thank you.... ...Dion Stuart
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more reviews... |
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