How long is my
Warranty?
All products purchased from MyTub Ltd are fully covered
by manufacturer’s warranty. With any purchase
it is important that the customer understands that particular
manufacturers warranty/terms and conditions.
What does my Warranty Cover?
Warranties cover manufacturing faults and defects -
not damage caused by wear and tear, fitting, or abuse.
If you feel the product you purchased has developed
a warranty fault, please contact us.
My Product has a Fault... what do I do?
If a fault develops you must stop using the product
immediately and contact us. In most cases the manufacturer
will arrange for the product to be collected. The manufacturer
warranty only covers faults that develop during normal
usage of the product. You must contact us first for
instruction as to how to proceed.
Fair Play
At MyTub Ltd we operate a fair play policy to protect
you and us. We will warrantee immediately anything our
suppliers see as being down to a manufacturers fault.
Occasionally people try to warranty products unfairly
(i.e. when a product had been abused) or change their
mind about a product well into its usage. We do our
best to resolve problems but don't consider this fair
play. Ultimately we want happy customers - so please
be fair with us and we'll be fair with you.
Returning Goods
Please contact us BEFORE doing anything. Due to the fragile nature of the majority of our goods, we use our own distribution network for deliveries and returns. Do not send anything back to us on your own accord; we arrange the pickup of all our goods by our own distribution network.
Returns - Basic Terms
Goods other than warranty products or incorrect
products delivered must be canceled in writing within 7 days after
the day of receipt. Returns may incur
a returns delivery charge of 25% of the gross value
of the product to be returned. Should your item not incur a returns
delivery charge, the full value will be refund.
You have a duty of care while the goods are in your possession; canceled goods must be in a new, saleable condition. (how would you feel to receive something that looked second hand?)
Goods must be complete - even if broken.
Goods must not be fitted or used.
Goods must be clean.
This clause is to ensure that our customer service level
is kept to a premium. It is the consumer’s responsibility
to ensure they order the correct product from the web
site.
If you are not 100% sure you are ordering the correct item we advise you to email or call our
sales support team with any queries prior to purchase .
MyTub Ltd is not a silent business and encourages consumer
interaction.
Exeptions to the returns policy;
Unless product is deemed to have a manufactures fault, printed circuit board (PCB) parts/spares, gas carrying parts, items that we have to order especially for you in to the company and made to order items are none returnable.
Product Price Errors
We do our best to ensure product prices on our web site
are up to date and correct but errors occur occasionally.
Please email us if you think there is a problem.
Secure Payment
MyTub Ltd accepts most major credit cards for online
orders and uses 128 bit SSL so your information is safe.
You'll be asked to enter your card details and the name
and the address of the card holder when you place your
order. These details are checked and we may hold an
order until we receive correct details. We'll contact
you if we find the card or address details to be incorrect.
Web site Changes
Changes to our Terms will be posted on this page so
you can always be confident of how we process your orders
and information and what our terms are.
|