My Product has a Fault... what do I do?
If there is a problem with the goods, please contact us as soon as you become aware of the problem with the goods and stop using them. We will deal with the matter in accordance with your legal rights.

Loss or damage in transit
If the goods are lost or damaged in transit, please let us know promptly. MyTub shall make good any defects or shortages in accordance with your legal rights. You as the buyer and MyTub as the seller shall only be liable under the contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

Fair Play
At MyTub Ltd we operate a fair play policy to protect you and us. We will warrantee immediately anything our suppliers see as being down to a manufacturers fault. Occasionally people try to warranty products unfairly (i.e. when a product had been abused) or change their mind about a product well into its usage. We do our best to resolve problems but don't consider this fair play. Ultimately we want happy customers - so please be fair with us and we'll be fair with you.

Returning Goods
DO NOT post any goods to this office, receiving goods is not possible and will be refused.
Please contact us before doing anything. Due to the fragile nature of the majority of our goods, we use our own distribution network for deliveries and returns. We arrange the pickup of all our goods by our own distribution network, this ensures that any loss or damage in transit is our responsibility and not yours.

Returns - Basic Terms
Goods delivered must be canceled in writing within 14 calendar days after the day of receipt. Returns will incur a returns delivery charge of 25% of the gross value of the product to be returned. Should your item not incur a returns delivery charge, the full value will be refund.
You have a duty of care while the goods are in your possession, how would you feel to receive something that looked second hand? canceled goods along with the packaging should be in a new, resaleable condition.
Goods must be complete - even if broken.
Goods must not be fitted or used.
Goods must be clean.
Please keep all original packaging in as new condition as possible.
This clause is to ensure that our customer service level is kept to a premium. It is the consumer’s responsibility to ensure they order the correct product from the web site. If you are not 100% sure you are ordering the correct item we advise you to email or call our sales support team with any queries prior to purchase . MyTub Ltd is not a silent business and encourages consumer interaction.

Exceptions to the returns policy;
Unless product is deemed to have a manufactures fault, printed circuit board (PCB) parts/spares, gas carrying parts, items that we have to order especially for you in to the company and made to order items are none returnable.

Product Price Errors
We do our best to ensure product prices on our web site are up to date and correct but errors occur occasionally. Please email us if you think there is a problem.

Secure Payment
MyTub Ltd accepts most major credit cards for online orders and uses 128 bit SSL so your information is safe. You'll be asked to enter your card details and the name and the address of the card holder when you place your order. These details are checked and we may hold an order until we receive correct details. We'll contact you if we find the card or address details to be incorrect.

Web site Changes
Changes to our Terms will be posted on this page so you can always be confident of how we process your orders and information and what our terms are.

Worldwide Customers
We welcome sales from customers in other countries ,prices exclude UK Sales Tax (VAT), currently at 20%, which may not be payable by foreign customers; however, additional delivery charges will apply. Please telephone and we will do our best to assist. Please note that product warranties will not be valid outside of the UK.