How long is my Warranty?
All products purchased from MyTub Ltd are fully covered by manufacturer’s warranty. With any purchase it is important that the customer understands that particular manufacturers warranty/terms and conditions.

What does my Warranty Cover?
Warranties cover manufacturing faults and defects - not damage caused by wear and tear, fitting, or abuse. If you feel the product you purchased has developed a warranty fault, please contact us.

Loss or damage in transit
The Buyer is under a duty wherever possible to examine the Goods on delivery or on collection (as the case may be). Where the Goods cannot be examined the carrier’s note or such other note (as the case may be) shall be marked by the Buyer at the time of delivery “not examined”.
MyTub shall be under no liability whatsoever for any defects or shortages as aforesaid unless notified in writing of the details within seven days following despatch. In all cases where defects or shortages are complained of, MyTub shall be under no liability to the Buyer in respect thereof unless a reasonable opportunity to inspect the Goods is provided to MyTub by giving at least 48 hours notice in writing before any use is made thereof or any alteration or modification is made thereto by the Buyer. MyTub shall make good any defects or shortages in accordance with the terms of this condition but otherwise shall be under no liability whatsoever, whensoever or howsoever arising, whether by way of negligence or otherwise, for such defects or shortages (save for death or personal injury caused by the Company’s negligence).

My Product has a Fault... what do I do?
You have two weeks to fully inspect your goods for faults, which will be replaced If a fault develops you must stop using the product immediately and contact us. In most cases the manufacturer will arrange for the product to be collected. The manufacturer warranty only covers faults that develop during normal usage of the product. You must contact us first for instruction as to how to proceed.

Fair Play
At MyTub Ltd we operate a fair play policy to protect you and us. We will warrantee immediately anything our suppliers see as being down to a manufacturers fault. Occasionally people try to warranty products unfairly (i.e. when a product had been abused) or change their mind about a product well into its usage. We do our best to resolve problems but don't consider this fair play. Ultimately we want happy customers - so please be fair with us and we'll be fair with you.

Returning Goods
Please contact us BEFORE doing anything. Due to the fragile nature of the majority of our goods, we use our own distribution network for deliveries and returns. Do not send anything back to us on your own accord; we arrange the pickup of all our goods by our own distribution network.

Returns - Basic Terms
Goods other than warranty products or incorrect products delivered must be canceled in writing within 7 days after the day of receipt. Returns will incur a returns delivery charge of 25% of the gross value of the product to be returned. Should your item not incur a returns delivery charge, the full value will be refund.
You have a duty of care while the goods are in your possession; canceled goods must be in a new, saleable condition. (how would you feel to receive something that looked second hand?)
Goods must be complete - even if broken.
Goods must not be fitted or used.
Goods must be clean.
This clause is to ensure that our customer service level is kept to a premium. It is the consumer’s responsibility to ensure they order the correct product from the web site. If you are not 100% sure you are ordering the correct item we advise you to email or call our sales support team with any queries prior to purchase . MyTub Ltd is not a silent business and encourages consumer interaction.

Exceptions to the returns policy;
Unless product is deemed to have a manufactures fault, printed circuit board (PCB) parts/spares, gas carrying parts, items that we have to order especially for you in to the company and made to order items are none returnable.

Product Price Errors
We do our best to ensure product prices on our web site are up to date and correct but errors occur occasionally. Please email us if you think there is a problem.

Secure Payment
MyTub Ltd accepts most major credit cards for online orders and uses 128 bit SSL so your information is safe. You'll be asked to enter your card details and the name and the address of the card holder when you place your order. These details are checked and we may hold an order until we receive correct details. We'll contact you if we find the card or address details to be incorrect.

Web site Changes
Changes to our Terms will be posted on this page so you can always be confident of how we process your orders and information and what our terms are.

Worldwide Customers
We welcome sales from customers in other countries ,prices exclude UK Sales Tax (VAT), currently at 20%, which may not be payable by foreign customers; however, additional delivery charges will apply. Please telephone and we will do our best to assist. Please note that product warranties will not be valid outside of the UK.