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Doc M Doc M

Best Sellers
1 MARINA E4857 1800X700 IF+ TGNTH BATH WH ..
2 PROVENCE E9091 X-HEAD KTCHN BRDG MXR CP ..
3 FAST FLOW EASY CLEAN SHOWER WASTE ..
4 GEN2 S6781 400MM WC BACKREST BL 35MM DIA ..
5 PROFILE S4921 1TH BIDET WHITE ..

Home > Warranty and Returns


Warranty's Returns and Cancellations


How long is my Warranty?
All products purchased from MyTub Ltd are fully covered by manufacturer’s warranty. Some manufacturers offer extended warranty. With any purchase it is important that the customer understands that particular manufacturers warranty/terms and conditions

What does my Warranty Cover?
Warranties cover manufacturing faults and defects - not damage caused by wear and tear, crashing or abuse. If you feel the product you purchased has developed a warranty fault not due to the above, please contact us.

Product Maintenance
Sometimes a customer will call after several months of using a product and tell us that a part of their product has a default and/or may have caused damage to the product. First of all please stop using the product if you even suspect something might be wrong please email us.

My Product has a Fault... what do I do?
If a fault develops you must stop using the product immediately and contact us. The product will need to be returned to us, in most cases the manufacturer will arrange for the product to be collected. The manufacturer warranty only covers faults that develop during normal usage of the product. You must contact us first for instruction as to how to proceed.

Fair Play
At MyTub Ltd we operate a fair play policy to protect you and us. We will warrantee immediately anything our suppliers see as being down to a manufacturers fault. Occasionally people try to warranty products unfairly (i.e. when a product had been abused) or change their mind about a product well into its usage. We do our best to resolve problems but don't consider this fair play. Ultimately we want happy customers - so please be fair with us and we'll be fair with you.

Returning Goods
Please contact us BEFORE doing anything.

Returns - Basic Terms
Goods other than warranty products or incorrect products delivered must be returned within 7 days after the day of receipt. Should your item not incur a resocking fee the full value will be refund. Some products may incure a restocking fees of 25% of the net value of the product to be returned. MyTub ltd is recouping the charge we may incur only, and would prefer not to have to do this.
Goods must be in original packaging including labeling.
Goods must be complete - even if broken.
Goods must not be fitted or used.
Goods must be clean.
This clause is to ensure that our customer service level is kept to a premium. It is the consumer’s responsibility to ensure they order the correct product from the web site.
We advise all our customers to email us. Or call our sales support team with any queries prior to purchase. MyTub Ltd is not a silent business and encourages consumer interaction.

We cannot accept responsibility for damage caused if you have packed the goods incorrectly - please take care to package well.

Postage Refund
We only refund postage on goods deemed to be warranty by the manufacturer or if we send out the wrong item. Please read our Terms & Conditions.

Postage - which service to use
For security and verification, you may only send goods back to us using Priority, Recorded Delivery or Guaranteed services but we can only refund the approximate first class postage cost.

Product Price Errors
We do our best to ensure product prices on our web site are up to date and correct but errors occur occasionally. Please email us if you think there is a problem.

Secure Payment
MyTub Ltd accepts most major credit cards for online orders and uses 128 bit SSL so your information is safe. You'll be asked to enter your card details and the name and the address of the card holder when you place your order. These details are checked and we may hold an order until we receive correct details. We'll contact you if we find the card or address details to be incorrect.

Web site Changes
Changes to our Terms will be posted on this page so you can always be confident of how we process your orders and information and what our terms are.

 


IDEAL SIMPLICITY 800 QUAD
 
IDEAL SIMPLICITY 800 QUAD
  IDEAL SIMPLICITY 800 QUAD
RRP: £122.66
Price: £96.56
 
Online product
STUDIO E1830 560MM B/N 1T
 
STUDIO E1830 560MM B/N 1T
  STUDIO E1830 560MM B/N 1T
RRP: £115.42
Price: £84.03
 
Online product
BELFAST S5800 455X380X205
 
BELFAST S5800 455X380X205
  BELFAST S5800 455X380X205
RRP: £133.52
Price: £97.20
 
Online product
SILVER E0083 S/LVR MONO K
 
SILVER E0083 S/LVR MONO K
  SILVER E0083 S/LVR MONO K
RRP: £222.77
Price: £162.18
 
Online product
IDEAL SIMPLICITY 800 QUAD
 
IDEAL SIMPLICITY 800 QUAD
  IDEAL SIMPLICITY 800 QUAD
RRP: £156.95
Price: £123.55
 
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CERASPRINT SGL LVR MIXER
 
CERASPRINT SGL LVR MIXER
  CERASPRINT SGL LVR MIXER
RRP: £156.18
Price: £101.52
 
Online product
MyTub Plumbing supplies     Discount plumbing supplies
 
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MyTub ltd
1 Hotspur St
Tynemouth
Tyne & Wear NE30 4EQ
Company No. 06352542

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