I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin ...Emma Sproat
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We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way. ...Barry Elder
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Good service with genuine part delivered on time and within a couple of days. ...Stephen Caddy
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Very happy with the Mira shower fittings plus extra shower head. Despite being the Easter Bank Holiday the delivery was very quick. The prices are very good. I found the team very helpful and would definitely recommend to anyone. I know where to come now in future. Thank you to all concerned.
Best Wishes, Lydia Joseph ...Lydia Joseph
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Good price offered for this shower spare. Item was out of stock and took a couple of weeks to become available but the updates provided on my order were very good. ...Simon Charlesworth
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Great service-prompt delivery. Thank you ...mr r lawrence
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Mytub were very helpful and service was excellent. ...Helen
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perfect thanks ...Frank Lidster - Honeywell
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Thank you for the good communication and the fast delivery of my radiators . Was a real pleasure buying from your store and youve become one of my favourites. ...Adrian
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Provided a great and fast service for the item I ordered, highly recommended ...Peter Craig
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