Customer FeedBack

Items were correct as per description and price point was great. However the 3 weeks for delivery of complete order seems was excessive.

Delighted with delivery timescale for the item I ordered which I could not get anywhere else under 4 weeks. myTub a bit more pricey though

Having tried various plumbing merchants for N12 6 [6mm od] copper elbows with no luck I tried My Tub who had them in stock. The sales person was extremely helpful and the parts were delivered quicker than was specified. All in all a great experience with My Tub. Highly recommended.

Excellent service - used you for two orders. You kept me fully informed and delivered when you said you would. Pity other suppliers cant match you!

Very quick delivery and well packaged. Thank you

Good communication about delivery. When I queried the product that was delivered compared to what I ordered this was replied to quickly and satisfactorily. Will use again.

Lovely fast efficient service. Nice quality product fitted in seconds. If only they did a soft close version of the twyford visit seat . None the less I would definatley recommend my tub to everyone. : Thank you

i found the service very good and and would use this company again

Very helpful to urgently find and deliver a part.

Good speedy delivery thankyou

Thanks for a very good service

Dear MyTub, Thanks for an excellent service again, and good prices. My order has arrived all as it should be and in good time. Thank you Christine for keeping me informed. Tim

Received today very well packed , good service thank you

My order of a gas fire radiant was dealt with promptly. I was also kept informed about the progress of the order.

Excellent product at an excellent price.
Item able to be delivered to our builder as we were away on holiday.
Well done and thank you.

excellent service

It took just over a week to receive the item, which is quite slow, but the frequent email updates were valuable.

Hi. This was first time using MyTub. What a fantastic experience, I would definitely recommend using MyTub. Thank you

Excellent Service. Excellent communication. and Fast delivery. WELL DONE.

Product was as ordered delivery very prompt but packaging excessive which results in very exspensive postage cost for very tiny object

Awesome prices and fast delivery.

Very helpful staff. order processing was excellent and the items delivered exactly on schedule. very many thanks

Absolutely top class service. My tub went the extra mile to source a discontinued product. Thank you so much, I would use you again :-

The item was deliverd in a reasonable timeframe and on the date specified and was significantly cheaper than the competition.I found the updates on the order satus particularly helpful.

order recieved. good service.

Very good service, ordered on Tuesday afternoon, delivered Thursday afternoon.
The best prices I could find and free delivery!
Would recommend MyTub.

Wonderful experience all around. Excellent communication, kept me uptodate on delivery timescales and progress.

Could not have expected more from a little known company. Will come back again if need anything else.

Received as ordered with thanks.
Regards
Peter.

Order received. It took a little longer than expected but I was kept informed by E mail as to when I would receive my order.
Many thanks.

Item delivered quickly. Good service, but delivery expensive to NIreland.

Kept very well informed of order statues and swift delivery. Really pleased

Highly recommended. Fitted in 20 minutes restoring my Gascoigne Studio 1 to full working order.

Best price I could find, delivery was a little slow and if I was to order again I wouldnt go for the anti slip option, not worth the extra money! Its a bit of a token gesture.

My Tub deliveried the seat when they said. They also sent me an email re the dimensions of the seat l had ordered as there are 2 seats which are similar, which was a nice touch. No complaints.

Delivered promptly and in good order

Products at a good price, but painfully slow delivery by todays standards for easy to source items.

First class service but very surprised to receive the item in its normal factory box with no packaging to protect it

prompt supply and delivery

Very pleased with the service. Slight delay in delivery was communicated to me as soon as it was known about, and delivery followed 24 hours later.
Thank you.

After a mammoth search starting with Bristan for a 5inch Shower Rose Chrome Plated and visiting a number of websites I finally came lucky with MyTub who promptly confirmed it was in stock and so placed an order. Many thanks for the quick email confirmations and delivery this morning at 10am, great service and very pleased. Vivienne

Excellent communication all the way. I tried to order a shower that turns out wasnt in gold. Before sending the chrome version, the team noticed that other parts on the order were in gold so contacted me to check before the order went ahead. Kept me well informed throughout the refund process even though it ended up being a non sale for them. Cheers

easy to use website, good service, kept me informed of every stage of the delivery.

Kept me fully updated with the progress of both my recent small orders, and offered prompt and very helpful advice when I made my frequent queries!

Thoroughly recommend them!

First class helpful service. I was looking for a part that may companies had said was obsolete, however MyTub, quickly sourced one and dispatched it. From order to delivery, very smooth, simple and straight forward transaction, would highly recommend. Thank you MyTub, without you finding the part I needed, it would have cost me over£5000 to replace my boiler.

Thanks,all worked well and to my surprise the parcel arrived at our house on time:not a usual occurrence in our part of rural France
Tony Ashe
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As described and as ordered with speedy delivered.

Unit has arrived.
But slow delivery.

An easy transaction and first class communication. My Tub had a difficult to find part and delivered with no problems.

My Tub were very helpful in identifying and sourcing the part that I needed for our shower. I sent them photos, which they forwarded to the manufacturer and quickly came back to me to let me know what part was required. The part was sent through and arrived on the specified date. It has since been fitted and works a treat. Thank you My Tub and Laurie who did the investigation work.

Excellent service - communications very good