Customer FeedBack

First class service from Laurie online chat help who sourced the product I wanted quickly and efficiently. It arrived within a few days. It was exactly as described and excellent quality. Many thanks, Laurie.

Fab service and thank you very much indeed

Having this rare item in stock saved the job! The new installation now exactly matches the original that was fitted in 1932. Excellent email updates on the progress of the order.

ALL PARTS ORDERED ARRIVED ON TIME AND NOT DAMAGED.
FANTASTIC SERVICE

Arrived in good order exactly on time and as stated in the catalogue.
Thank you.

Excellent service

The boiler flue part I ordered from mytub arrived by courier on the promised day and time. However, when I opened the box on the evening I found the part was damaged. As I had not checked the part when it was delivered I was expecting a lot of hassle to get it changed. However, how wrong can you be After just one e-mail to notify mytub of the damage they quickly resolved the issue by delivering a replacement part to me and arranging for the courier to pick up the damaged part, and all this on the day before a bank holiday weekend! Due to their brilliant after sales service and good prices I will use this company for all my future plumbing needs. Companies who treat their customers like this deserve to succeed. Give them a try, Im sure you wont be disappointed.

Order received and as required.
many thanks

Got more than i expected, I got 2 wheels, 2 bearing sets and a pivot pin, delivery was quick, and kept me informed of when and where I would get the product. these cutters also fit the larger cutters by gerberit.

Great service, item arrived when they said it would. Will certainly be using again in the future and would recommend.

Good value, quick service

Excellent service! Thanks parts arrived and were collected OK

tap arrived on time. fitted it this weekend works a treat thanks

Dear,
I recived my shipment,everything is ok.

Regards

Fast delivery and excellent communication . Thank you

My order was delivered on time and on the date advised.

Very pleased with your service

Many thanks to My tub

Regards

Found the product I was looking for easily on the MyTub site. Purchased without difficulty. Was continually kept up to date with my order status and delivery by email. Item arrived in a reasonable time and well packaged. A fantastic experience for my first time order and an excellent service. I will be more than happy to revisit this business for any similar type orders. Thanks.

Hi,
The items look great but as yet not installed. Cant fault My tub for communication and service. Would use again if needed.

good communication and goods as expected

Although the product I ordered online seemed to be quite elusive when posted to me, I was kept fully informed about the delays and revised dates.
From my point of view the delays were not a problem and I would certainly use mytub again in the future.

I was pleased to find this shower rose as I had some difficulty in replacing the old one which was badly affected by hard water scale.

Order received as promised, everything in order and in perfect condition. Price very competitive, would not hesitate to use your service again or recommend to others. Thank you.

Very pleased with the prompt service and fast delivery of the item Id been told was obsolete by other suppliers

Very pleased once again with your service. My order arrived as advised.Many thanks.

Excellent service thank you very much for sending so quickly. You have saved us having to have a new boiler. Would certainly recommend your services.

Excellent service, my product was discontinued and the team went out of their way to source a replacement, keeping me informed by telephone and email.
Thanks, will definitely use you again in the future.

Excellent service, all questions answered. Very pleased with the delivery ordered late on a Friday and received on Monday morning.

The tap cartridge was exactly what I wanted and cured the leak.

Great service from placing the online order through to delivery of the item ordered.

Arrived as specified, in good condition, on time. I was kept informed of progress of order throughout process. Perfect.

Friendly and helpful staff. Parcel arrived on time as promised IPP

Great service always willing and able to help

perfect thanks

Delivered on time, well packaged to. Thanks.

Great service. Quick delivery. Well packaged. Will be using again. Would recommend.

Just want to thank My tub for excellent service. I ordered a part that has now been declared obsolete by the manufacturer and My tub managed to track down the item and get it delivered to me asap. I was kept informed of the status of my order at all times and I feel I should give special praise to Christine who went above and beyond to source my item and complete my order. Thank you to all concerned

Kind regards
Andy Jamieson

Fast shipping great service

Found the service from mytub first class,
Thanks very much, will certainly use again :

Best price on internet and great communication throughout.

Highly recommended.

Disappointing delivery. After having had the delivery date altered, the date was finally confirmed but it was not delivered. Christine went out of her way to resolve the problem and keep me informed about the progress, which I appreciate. In the end, and with Christines help, I had to go to the carrier and collect the order. Not ideal I would say, and it seems like your carrier let you down. Other than that I was satisfied with the process.

Hi Very happy with the service I had from my tub and also very happy with price. As I have an old boiler I will certainly be keeping this website. Would recommend to anyone looking to order from my tub first class service. Thank you

Yes, thank you, received Monday 11th as advised by you, well packaged appears OK . have not put into use yet as its for my brother. hoping it fits his fire. thanks. roger

Excellent service very fast delivery and all for a very reasonable price

very good customer service !

Hi guys - the part arrived in good order, but the packaging could have been better. It arrived in a card-board box with the part placed in the bottom and the padding piled on top. It would have been better to put some padding into the box first - then the part - then the padding to sandwich it between the padding. However it seems to have arrived in good condition.

Very impressed with the service I have received from My Tub. Order arrived very quickly and staff were very helpful when I had cause to ring to query an issue setting up my account.

YES THANK YOU I HAVE RECEIVED MY ORDER . THE SERVIVE WAS VERY GOOD. IT WAS DELIVERED BEFORE THE EXPECTED DELIVERY DATE AND I AM VERY PLEASED WITH MY NEW FIREPLACE.

The service I received was excellent and I appreciated being able to alter the delivery date to suit myself, thank you regards Mike.

Very pleased with overall service. Good practical web site.Helpful with delivery window.

Ordering was very easy to do as was payment. The price of the product was excellent as was the delivery charge of only £12.00. The goods arrived earlier than the anticipated date. Overall excellent.