Thank you for seeking my feedback.
The first time the order was sent out parts were missing. Rather than send me the missing parts (weighing about 200 grammes), you sent an entirely new order in a box which is about 3 feet long and 1.5 feet square. And the courier who delivered it refused to take the old order away.
I am now sitting here with a very large box in my office with a brand new toilet seat in it. I would like to know whether I should dispose of it (rather wasteful) or whether you are going to collect it. Please advise. If you do not tell me what to do, I shall keep it for one more week and will then dispose of it.
As to the product itself, it does not fit the toilet well because the hinges raise the seat too far off the bowl, such that the weight is not distributed arou
...Robin
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The staff were very helpful and let me know exactly what was happening with my order. It would help to let people know that the estimated delivery is an at worse estimate
Thanks
Guy
...GUy Barker
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What can I say, great price, great service, great communication. From order through to delivery I was kept informed of what was happening, goods arrived when I was told they would.
...Duncan Kury
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Although, the unit was unavailable at the time, and the delay was a number of weeks, once informed of the scheduled date, the date was stuck to, and I dealt with well informed staff, and keen to "find out" rather than "fob off" attitude, and they were happy to help. Arrived in decent packaging and kept informed over automated e mails as well as brain behind email when requested for information. Good to deal with.
...Phillip James
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Delivered as per order. Great :
...Alan Robinson
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Fab service from the team at Mytub - especially sorting out my problem after I ordered the wrong item!!!
...nicholas burns
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Hi
I have just used your site to order a spare part and thought you might like
to know that your site is the best one I have been on for ages in terms of
clarity, ease of use and information. Can't fault it.
Kind regards
...David Sandeman
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I placed an order with MyTub in early September and was informed promptly that there will be a delay in fulfilling this order of some 6 weeks. This presented no problem as I did not want to use this tap straightaway. The very good price charged made it worthwhile the wait. MyTub were very good in the interim period to inform me of the progress and eventually at 5 weeks, the tap arrived, earlier than 6 weeks estimate, in absolutely brand spanking new condition. I have not used this particular tap yet but have used this particular model. It is one of the best types in the market by the name of Grohe. I have every confidence of this tap being no different, when I use it. What more can say about MyTub & Grohe other than sing high praises & recommend the company highly.
...N K Varma
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Delay in getting the order to me because the item was discontinued but they did obtain it & send it. It arrived & a week later I got an email to say it would be delivered next Monday. Not impressed with that communication.
...PETER A SMITH
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User friendly website to find exactly what I required.
Great email communications.
Fast delivery.
Perfect.... thank you.
...Kevin Hooley - Unicorn metals ltd
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£
£656.74 
