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While you did not have what I wanted in stock you rang and gave me a date that you would send it after ordering from suppliers.
You further advised it was being sent and the date which I would receive it.
I have now received it on the day you stated.
I must say that your customer service is excellent and top class, and keeping me advised of progress was very appreciated.
I would without question recommend you and will use again if required.
Thank you.
... ...Chris Franklin
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I was really impressed with the help received from customer services and the excellent next day delivery. Thank You... ... Marie Bullivant
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order received way ahead of expected time - thanks to christine for prompt attention and regular information up-dates
would definitely use your site again and recommend to friends... ...Eileen Roache
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Fantastic service, fast, friendly and very competitive, will definitely use again. Thank You! ... ...Callum B
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item has been recieved , very happy with service.... ...David Bingham
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efficient service & delivery
thanks... ...F J Rogers
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Very helpful service. Kept me updated with the order progress and the order arrived before the estimated time! Excellent.... ...John Graham
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Thank you for seeking my feedback.
The first time the order was sent out parts were missing. Rather than send me the missing parts (weighing about 200 grammes), you sent an entirely new order in a box which is about 3 feet long and 1.5 feet square. And the courier who delivered it refused to take the old order away.
I am now sitting here with a very large box in my office with a brand new toilet seat in it. I would like to know whether I should dispose of it (rather wasteful) or whether you are going to collect it. Please advise. If you do not tell me what to do, I shall keep it for one more week and will then dispose of it.
As to the product itself, it does not fit the toilet well because the hinges raise the seat too far off the bowl, such that the weight is not distributed arou... ...Robin
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Another great load of customer service from these guys, as I am not there, give yourselves a well deserved pat on the back! My order was so small but this didnt seem to matter, still made me feel like a special customer. If I were a plumber I am not! I would use these guys all of the time. So refreshing that there are companies out there that still go the extra mile to keep customers informed.
Well done and keep it up!... ...Mark Hawkins
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Fast and efficient service. The order was delivered exactly as specified on the date advised.
Thank you... ...Patrick Squire
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more reviews... |
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