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This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.... ...Ian Grosvenor
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Good service, clear communications & delivered on time.... ...Stephen Roberts
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Order arrived at 1.05, many thanks for your help.... ...Michael Jones
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Excellent service in terms of updates on the expected delivery date to the store where I picked up the item. The lead time was a bit longer than I might of hoped but I was warned of that as soon as the order was placed and so not a great problem. Excellent value for money - about half the price of other quotes I had for the identical item.... ...Roderick Harvey
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Took forever to arrive but excellent communication regarding timing etc throughout. Driver called on day of delivery to advise how long he would be. Product in perfect condition and fits as expected. We would definitely use the service again. ... ...Karen Moizer
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Excellent service fast delivery and sorted my problem Out very quickly and dispatched again ... ...Richard Pape
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Excellent service and delivered on time thank you very much my tub wont hesitate in recommending you... ...A GEORGIOU - burngas
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Excellent service.... ...Peter Wood
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Order went through smoothly and product was delivered promptly in good condition. Packaging provided good level of protection.... ...Edward Andrew Wyatt
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Excellent turnaround time - ordered Monday night, received Wednesday morning. Plenty of communication about delivery ETA. Delivered on time. And the product prices were far better than anywhere else I could find on the internet. Many thanks.... ...Andrew Moore
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