|This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
|Great Communication, prompt delivery, well packaged hope to do more business with
|Good communication and delivered replacement part fast - Thanks
|happy with the service
...alex samborek - samborek plumbing and heating
|Product and price excellent, however the delivery was slower than expected but this maybe due to christmas postal services.
|Thank you for keeping me informed of the progress with my order and keeping me updated on the delays to shipping and on the revised delivery date.
|Fantastic service thanks so much 100%
|Supplied on time kept informed of orders progress delivered on day we were told good service
...jack ford plumber0
|Got the product I wanted at the best price I could find. Slight mix up on delivery date and pedestal came later but sorted out OK and very good customer service. Would give 4 out of 5 given mix up but 5 out of 5 if it were not for that. Would definitly reccommend and go back if I need anything in future.
...Mr P Mooney
|Amazingly quick service and good prices!
...Brian Buxton - Leading Light