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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ... ...Adrian Brown
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Excellent service, great communication and speedy delivery. I will definately reccomend and would use again! Thank you.... ...Total Hygiene Ltd
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Excellent service would do Buissness again. ... ...Noel Magill
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product great but delievry driver did not have message to delievr to neighbour. I only received it due to teh quick thinking of the neighbour who spotted the delivery van.... ...David Caine
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Order received early on the promised date. The toilet bowl was in perfect condition but, rather trivially, the connector bend was covered in black, sticky grains which were quite hard to remove. Took much washing and scrubbing to clean it, but otherwise it was functionally fine.
Found the whole process, from finding what I wanted on the website, to phoning up to clarify some details, through to receipt of goods, to be very straightforward and efficient. Will use Mytub as the first port of call for future purchases.
The delivery man was a real comedian, in the true sense of the word. On a par with Tim Vine for one-liners. Put me in a good mood for the rest of the day.... ...Mr CJ Wynn
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Goods arrived ok
Updates on deliverytimes useful
overall Good service
RJP... ...Rod Peto
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Delivered promptly and at a very competitive price... ...Chris Brownson Architect
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re-assuring to get the stuff quickly and easily, no problems, no hidden charges, well recommended... ...Richard Metcalfe
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Great service. The Product was delivered from a local plumbers merchant.
Highly recommend. ... ...Alison Mitchell
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Delivered in good condition on the day - morning as promised... ...Mr I H Goodale
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more reviews... |
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