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I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent... ...Andrew Henderson
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My Tub were very helpful during the ordering process with good and regular updating of information until the goods became available.... ...Ian Birrell
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item was damaged so had to order a new part.... ...David Borthwick
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Great service from Steve who went above and beyond! Very much appreciated. Will definitely use again. ... ...Paul OBoyle - Q3
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item delivered promptly, really pleased with purchase and service... ...J SAMPSON
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Received exactly that which was ordered, pity about the long delivery.
... ...Tom Murray
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Very good service. The order was slightly delayed but I was kept fully informed. Unfortunately the supplier omitted some fixing screws, however MyTub responded quickly and sent out a set of screws immediately. Excellent customer service. Il not hesitate to use them again.... ...Florence Smith
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Special order part received as promised. Well done will use you again.
L j newman plumbing and heating... ...L J Newman
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Excellent service enen though we didnt manage to source the parts. If anyone could have sourced it, it would have been you guys. Thanks for your help.
Peter Barrow. ... ...Peter Barrow
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Your website is very clear, easy to use and quick! I have saved it as a favourite for future reference.... ...Bob Delaney
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more reviews... |
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