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your service was fine and date of delivery reasonably accurate.Reply to a question was speedy and I was well satisfied.Thanks... ...d j wright
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Goods arrived safely 1 day earlier than originally advised.
Thank you
... ...robert williamson
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Very fast delivery and genuine products.... ...c waterman
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good service you kept us up to date with our delivery and you staff were very helpful l thanks
... ...margaret jones
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Despite the problems with my order i have to say the customer service i recieved was excellent, keeping me informed every step of the way, would use you again, thanks... ...Zoe Metcalfe
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Sent the wrong part 4 days after scheduled delivery date - not so good so far!... ...Shaun Moore
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I ordered an Astracast sink on Monday evening and it was delivered Friday morning. Im happy with that turnaround time, however the sink didnt have a waste kit with it. Now that I search your site I find it for around £5, but would have to pay £12 to get it delivered. The waste kit page for WK0285 has a link to an Astracast pdf spec where I can see exactly which sinks come with a waste kit included, and for those that dont, the corresponding waste kit code to order. If that same pdf link was on the web page for SX0843SX sink that I ordered, then I would have worked this out and ordered the waste kit too. Or, as with other sites, it would be useful to have a related products link, as I cant imagine there are many people that want to buy a sink without its associated waste kit. Now although... ...Melinda Irwin
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Overall happy with the service received. Communications were prompt and any issues or questions with my order acted upon immediately.
I would use My Tub again. Keep up the good customer service!... ...Ahsan Mian - Mr
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Goods received OK but did take over 2 weeks to arrive.
Messages emailed through saying "Delivery: estimated to be confirmed at a later date" with a date is confusing. I think it meant "Delivery estimated to be .. with the date
Did get apology for delay as product was out of stock and when email was received a few days later to confirm delivery goods arrived within a few mins
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Hello Paul
Thanks for bringing this to our attention, this has been a recent change to our system. We agree with you that it is not quite right and we have now edited our system so as not to be so confusing.
Regards
MyTub... ...Paul Witts
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Everything was very proffessional and as expected. Thanks... ...Colin Brocklebank
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more reviews... |
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