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we very happy with staff up dateing our order delivery,also service and delivery very fast would use company again thank you... ...19 the dale aberford
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Although order took a wee while, I was kept well informed about the delay. Would certainly buy from again. ... ...MRS ALISON SMITH
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Excellent service with the staff and the delivery. Would definately use again... ...Deborah Ferguson
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Great service my tub, thank you! ... ...Gillian Wass
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Brilliant as before and great advice....Cheers!... ...clifton dental care
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Competitive pricing, free and timely delivery.Fuss free.... ...Patrick Howley
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ... ...Adrian Brown
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Very good service thank you... ...NIKOLAOS FOUDOULAKIS
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Items Stelrad Elite grilles and end panels arrived on the sceduled date. Packaging slightly damaged but no damage to items.
Regards
Brian Green ... ...Mr Brian Green
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I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent... ...Andrew Henderson
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