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Customer service WAY beyond what anyone could expect. Many thanks.
... ...Brian Smeed
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prompt service, kept informed every step of the way... ...Mrs J Brian
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As described, good price, quick delivery, thank you
... ...BH
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I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent... ...Andrew Henderson
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excellent service would highly recommend using this company... ...Jennette Bradbury
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Out of stock on one item but called to keep me updated about the delay... ...Alan Stenhouse
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Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
... ...A Randall
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Expensive delivery for speed
... ...Mark Taylor
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Great service, fast delivery!... ...Geoff Speller
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Thanks for everything. The service and updates were excellent as was the price and the product was delivered exactly at the time promised.
Well done.... ...Anthony Fineberg
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more reviews... |
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