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I will be completely honest ,i found the ordering and the delivery prety good ,but i found that the communication i received from a lady called christine was brilliant ,the item i ordered was not in stock when it should have been ,and i received messages, informing me of what was going on and when to expect my delivery.
all other companies i usually deal with leave you guessing when your delivery is due .to me communication is everything,how con you plan something when you have no idea where your parts are . ...
...david shorter
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Very pleased with service, i ordered the wrong size but was easily put right by email.
Also a lot cheaper than my normal supplier.
Stuart Parsons...
...Scott Combustion Ltd
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I received the part next day and the part works. It is an obselete part so I did, there can be no doubt whatsoever, pay an inflated price. I am glad, however. to have the part and there are only a few left in the country so we’ll done Mytub. It arrived in a manufacturer’s box, well packaged. I have the part an I-76 controller and my Uponor underfloor wet central heating system is working. I am grateful to mytub for having the part, and I must say the staff were extremely polite and kind and pushed through at speed the order. I did pay £12 to get it in the 1-2 day delivery facility and in fact it arrived the next day. Super chuffed. I would not hesitate to recommend them and I’m not easy to convince with these type of transactions. Faith buoyed up. Thank you, indeed, Mytub. JHJ...
...Janice Jackson
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great customer service as always kept informed buy email of when delivery would be made.
will always use my tub again as my first choice next time
thank you
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...steve fiddes - rexel
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Best price available for part ordered even allowing for the p&p, delivery delayed by several days but my tub kept me up to date at all times. Great service....
...Danny Fisher
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Took 3 weeks to deliver. To be fair, communications were good, but for an online seller claiming that items were in stock and delivery in 2-3 days, the overall service was pretty poor. Under the circumstances, i would have expected more of an apology or discount off next order - otherwise i might as well go to my local plumbing centre next time....
...Mr Christopher R Henry
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Excellent service. Items were well packed and arrived when indicated....
...Brian Jones
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Excellent service with good communication about delivery date. Will deal with again happily ...
...David Lucken
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Website - fine
Price - fine
Delivery price - good
Delivery communications - fine
Delivery period - slower than originally expected
Overall service - would use again.
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...Roy Kilborn
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Great price, cheapest on the market for the products I ordered, plus delivered the day you said you would.
Will definitely be shopping here again
Thanks...
...Stephen Cox
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