|Excellent service, part arrived on Thursday before 8.30 a.m. thank you
|Excellent service , very competitive prices , prompt & kept me informed of the progress of my order .
...1st Choice Property Maintenance
|Very good website, good customer service when I had a question, excellent if the seat turns up in the next 5 days!
|It all worked as it should have done, and I received the kit on 28 March, having placed the order on 21 March. That was quite satisfactory, but when I placed the order there was no information about delivery time, or availability.
I had to make a phone call to get this information, which I dont think I should have had to . Not quite as slick as some sites.
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We endeavor to keep customers updated with news good and bad, on this occasion a note was created, but not sent to you in error!
|The central heating valves I have just bought from you were at a very good price and delivered vey quickly.
thanks Brian Townley
|Equipment arrived on time, well packaged.
...Underfloor Heating Supply Limited
|I have no complaints at all. I was supplied with a part that was proving difficult too source yet I found it easily here. Would not hesitate to use the site again or reccomend it to others.
|Good communication. Appreciated.
|After trawling through their website, I eventually found what I ordered. I was instructed to E-mail them to obtain a delivery date. They responded that they no longer stocked that product. However, they offered a similar product. I placed my order. Jeannette and Christine were very helpful. My product was delivered after a few days but it was the wrong size. It took longer than the 3-5 working days advertised.
Both the plumber and tiler had begun working on the en-suite and we thought that we would have to wait a few days for the door but the assistant, Christine very quickly dealt with the issue, ordered the replacement, which arrived the next day. This meant that the plumber and tiler were able to complete the job without delay. Thank you Jeannette and Christine, in my mind you are bo
|Although my order was delayed, there was communication throughout. Customers do not get annoyed because a delivery has been delayed. Most people are reasonable enough to understand that things sometimes happen which are beyond the companys control. What customers find annoying is when the company cannot be bothered to keep them informed.
I was fully informed on progress practically on a daily basis and the item was actually delivered 6 days earlier than estimated. I am happy and particularly impressed with the level of customer service.