|Took 3 weeks to deliver. To be fair, communications were good, but for an online seller claiming that items were in stock and delivery in 2-3 days, the overall service was pretty poor. Under the circumstances, i would have expected more of an apology or discount off next order - otherwise i might as well go to my local plumbing centre next time.
...Mr Christopher R Henry
...Specialised Conservatory Systems Ltd
| 1 st Class service
|It was wonderful to find a good sized corner basin on your website and the ordering and follow up with staff was successful and efficient. The basin arrived on time. I can recommend the MyTub experience!
|order received way ahead of expected time - thanks to christine for prompt attention and regular information up-dates
would definitely use your site again and recommend to friends
|Order was delivered as promised and products matched the description and were of a high quality. Good price and service I would recommend this company.
|I dont normally reply to requests for feedback BUT this time I was so impressed with service I had to send some positive feedback. You managed to supply items that I could not find elsewhere, there was a constant stream of status updates so I knew exactly what was happening. One part of the order was on a longish lead time and you despatched the rest of the order immediately and managed to improve the lead time of the remainder. The outstanding order was delivered exactly when you said it would be. This is delighting the customer service - brilliant!
|Order delivered as per instructions received, exactly as ordered. Thank you.
...Rev Graham Morgan
|First rate service. Good product at competitive price delivered quickly via Plumb Centre at Trowbridge who rang re delivery
|Very helpful and accomodating, but a little difficult to contact directly via email, except through the notes page. Altogether a very positive experience however.