|Package arrived in good time - thanks
|I have found your service well below par and your customer service terrible. The lack of awareness of where items are or when they are being delivered, no reply to repeated calls and miscommunication within your company have lead to me to cancel the entire order to days ago, and today Wolseley called to deliver items on Monday. I have communicated with too many different people and their seems to be a lack of ownership, knowledge and customer service.
|Received order as described on date given by a friendly man in a van!
|The order was processed quickly and delivered on the day which was emailed to me.
The address given to the driver via the delivery note did not however have the correct house number. Im sure I printed the address correctly. The driver phoned me and I was able to give the correct house number.
Overall Im happy with the service. Thank you.
...Mr R Murdoch
|Many thanks for your help Little known Ideal Standard part was traced for me successfully.
|Good service from start to delivery. Helpful people and information at all times.
Many thanks. Allan, fpmservices.
|So far excellent - going to collect coals from Plumbs just hoping can find the place!
...Mrs A Cam
|Excellent personal service with regular communication.
Really impressed by the trouble the team went to for my small order.
|I had an excellent customer experience. When I phoned to find out if the target delivery date was as planned due to me not being available on that specific day, the customer service was very helpful and eventually it was arranged that I could receive delivery of the order on same day as I had I had phoned. Within a few hours the order was delivered. Top marks to everyone!
|More than happy with the service provided & appreciated the updated e-mails advising the status of my delivery.