|Brilliant service. Was as described. Had a piece missing though but a quick call to customer care solved that. Easy to fit too
|Very impressed with the service I have received from My Tub. Order arrived very quickly and staff were very helpful when I had cause to ring to query an issue setting up my account.
|On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
|Website was easy to use, found the correct part, ordered it. Is was delivered when predicted online and everythings working fine now. Thanks for your help.
|Good customer support. Item delivered as per your instructions. Thank you.
|Replacement gas fire coals arrived well packaged, exactly as described and a day earlier than the three day delivery forecast time. Will definitely visit MyTub again for other products when required. Rating excellent
|Brilliant as before and great advice....Cheers!
...clifton dental care
|Although there was a delay in receiving the product as it was not in stock i was regularly updated on the position and could not have asked for better service.
|Slight issue with wrong item being delivered, however manufacturers fault and not My Tub. Excellent correspondence throughout. Cant fault the customer service, especially Jeannette who was very helpful. Many thanks and would not hesitate to recommend this company.