|Brilliant service. Was as described. Had a piece missing though but a quick call to customer care solved that. Easy to fit too
|Thanks for the reply email, the part arrived Saturday at 17:00. Thank you.. Already fitted, spot on part.
| 1 st Class service
|Efficient and friendly service from the customer services team. Made a hard job very easy as my toilet seat was not standard size.
|A very nice product, when it finally arrived.
My first delivery was lost in transit but Mytub were very good at keeping me informed of the situation.
|Great price. Fast dispatch and delivery by UPS. Faultless!!!
|It all worked as it should have done, and I received the kit on 28 March, having placed the order on 21 March. That was quite satisfactory, but when I placed the order there was no information about delivery time, or availability.
I had to make a phone call to get this information, which I dont think I should have had to . Not quite as slick as some sites.
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We endeavor to keep customers updated with news good and bad, on this occasion a note was created, but not sent to you in error!
|Excellent service, good VFM, prompt delivery.
|Took 3 weeks to deliver. To be fair, communications were good, but for an online seller claiming that items were in stock and delivery in 2-3 days, the overall service was pretty poor. Under the circumstances, i would have expected more of an apology or discount off next order - otherwise i might as well go to my local plumbing centre next time.
...Mr Christopher R Henry
|This turned out to be a very lengthy transaction, but your staff were very helpful throughout and we got there in the end.