|I will be completely honest ,i found the ordering and the delivery prety good ,but i found that the communication i received from a lady called christine was brilliant ,the item i ordered was not in stock when it should have been ,and i received messages, informing me of what was going on and when to expect my delivery.
all other companies i usually deal with leave you guessing when your delivery is due .to me communication is everything,how con you plan something when you have no idea where your parts are .
|Had this site recommended to me, one of the best recommendations ever made to me on the web, easy to use site and fast reliable delivery, not to mention great prices on parts.
|Efficient service. When I called with a query regarding delivery I was provided with very helpful information by a pleasant member of staff.
|Thanks for a hassle free order and delivery.
...Mr Alan Roper
|Great product and quite a bit cheaper than anywhere else.
Really easy to contact by phone which is rare these days.
|Tremendous product and great service.
|I was impressed at how quickly my order arrived. Many thanks
...Alan Gibson Heating
|Fine service, delivery as expected , in Denmark.Thanks.
|Good service thanks - kept me advised well on status of order. Goods packaged well.
...P H Lisle
The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.