|All was fine - bit of a nuisance having to go and pick it up from Bristol Parts but very luckily they were not too far from me - and anyway I can understand and approve of the reasoning behind it.
|This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
|I was pleased to find this shower rose as I had some difficulty in replacing the old one which was badly affected by hard water scale.
|Very impressed with the service. It turns out the part I ordered was obsolete but staff went to the trouble of sourcing another supplier. Part arrived promptly.
| 1 st Class service
|Great service mutub, arrived when promised. Useful piece of kit usual MacAlpine standard.Many thanks.
...Keith Jagger - K J Surveying Ltd
|Great service. You helped me get the right product, answered my questions and delivered the goods on time.
|Great service from you, so thank you
...James Robinson - Lee Robinson Associates Ltd
|Excellent service and communication
|Good helpful staff and very quick delivery...