The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
|First class service all round and most appreciated. Many thanks.
|Extremely pleased with the product which is good quality and just right for our needs in the bathroom. My Tub were very good at keeping us updated with when the product was being delivered just a pity there was a bit of a wait for it to be supplied. When it did come it was via a Plumb Store, Epsom lorry which is local to us!! despite ordering from MyTub in Tyne & Wear!!!!
...Mrs. Jennifer Naylor
|100% satisfied. Would definately recommend you to anyone else and would return to you again for further equipment if required.
|Very prompt service. The only thing there was not an invoice in the box.
|Great service, free delivery, highly recommended.
|Good website & couldnt be beaten on price, however items took a lot longer to come than I expected, but was updated on the progress week by week.
|Very good service , had question regarding delivery time person on phone could not do more to help even sent me update on text
...stephen - SW Mechanical Ltd
|Made an extra effort to find an item that was no longer available from the manufacturer and provided me with a resonable idea as to the time of delivery. An all round excellent service.
|Your price was competitive but the item took longer to arrive than I would have expected. I suspect that it wasn't actually in stock and had to be sourced. Apart from that, no problems. Item fitted and all working well.