Ordered pebbles & matrix for gas fireplace on a Sunday evening. Everything arrived on Wednesday early afternoon. Totally transformed my fireplace. Well pleased with service & product. Have another fireplace to sort out will use mytub again. ...Lee Wilson
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arrived on time
well packaged
just what was wanted ...mr andrew r dartnell
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Good service. Delved on due date ...mark cheek - CML Microcircuits UKLtd
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good service all-round
thanks
Andy ...Andy Scott - Cliftons
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Hi there,
I was disappointed that it took over two weeks to deliver a product that was in stock, and appeared to sit with the courier company for some time. I had to chase several times for resolution, and paid for an item I had not received some two weeks before receiving the goods.
Thank you
Lee Bedford
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Hello Lee
Looking through the order notes between us and our distribution I am also very disappointed. This looks like it has gone via a courier and just just been lost in the courier company nonsense of "its on its way".
Sorry for the inconvenience and I will be passing this through the correct channels.
Regards
...Lee Bedford
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We were pleased with your prompt and excellent service. Will have no hesitation in using you again. ...Alfonso Giaquinto
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Delivered on time well packaged, many thanks ...NNL
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We have received the order thank you and all looks satisfactory. ...Ray P Jones
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The first time round, the combustion matrix I ordered arrived broken, but a few days later a replacement one was waiting for me at the collection point. Very pleased with the service provided. Thank you to all concerned. ...Eudes Diemoz
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Three weeks is a long time to wait, however communication was excellent helpful and responsive. We are happy with the product.
Kind regards
Julia ...Julia graham
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