|Excellent from original enquiry to delivery. Good email communication and delivery on the day specified. Will definitely use again.
|Jeannette searched for my part found it local for me. Just picked it up fitted job done! Great price, great customer relations, Thank You.
|Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
|Fantastic service! Very speedy delivery - just what you need when you have no hot water!
|Spot on, great service, delivered well within timescales set and was very good when I got the order wrong on-line, very responsive and corrected my error.
|Good website- easy to use. Fast delivery. Product as described and good value. Thanks
|Happy with product - took a long time to arrive, but ok in the end
|Very pleaed with both product and service. Will use again.
...AMBER HEATING SERVICES
|My order arrived on Tuesday 20th as promised and is working perfectly.
Thank you for the great service.
|Excellent service. Online stock enquiry took about 10 minutes, very helpful customer services advised best method to get me the products quickly, and kept me informed until the products were in my hands. Always fast answers to online questions. Very happy!